Our Service To You

This service guide acknowledges your right to ask about our products, services, the type of advice we give you, our charges, and what you can do should you have a complaint. Key information is provided below. Please ask if you need more information or clarification.

Our Business Philosophy

When clients are happy, referrals are many!
We hold our client's hands from the beginning to the end! That is why Imperial Finance is the First Choice for our esteemed clients!

Our Services

1. Many lenders, many products - there is definitely an appropriate solution available.
2. Experienced & Professional Accredited Advisors - Multilingual in English, Mandarin and Cantonese.
3. A fully licensed finance broking company established since 1998
4. Constructive and rational Needs Analysis for each client (no one-size fits all solution; every client is special)
5. Excellent corporate culture with great emphasis on honesty and integrity and perpetual after-sales services
6. We promise only what we can deliver, and always strive to deliver more than we promise

Product Group

• Business loans & factoring
• Refinancing
• Construction funding
• Residential investment loans
• Debt consolidation
• Specialised funding (Hotels etc)
• Marine finance
• First home owners assistance
• Personal loans
• Residential development loans
• Professional packages
• Retail Business and complex funding

We maintain a list of recommended products. Your broker can present you with investment options suitable for your needs and financial objectives. A current product summary sheet will be provided for every loan recommended. These will highlight various key features of the product.

Your Broker

Your broker is a representative of Imperial Finance and meets training, professional qualification and competency standards as required. Our representatives are fully trained to regulatory standards and maintain their competencies through continual professional development each year. Please ask to see your broker's individual Broker Profile.

Responsibility for Conduct

Your broker acts on behalf of Imperial Finance, who is therefore responsible to you for any financial product or advice that your broker provides. Your broker and Imperial Finance are committed to providing financial services to you efficiently, honestly and fairly.

Fees and Charges

We are remunerated by commission from the lender. The commission/brokerage depends on the principal value of the loan and may vary from product to product. All fees and charges will be detailed and confirmed, in writing, in the Finance Broking Contract that accompanies this service guide.

Notices of Disclosure

Please take notice that Imperial Finance ('The Broker') may receive fees, commissions, or financial rewards from the nominated Financial Institution in connection with this loan and may choose to pay part of this commission/fee to a Real Estate Agent or another third party referrer, which is solely at the discretion of the broker. Such appointment could possibly give rise to some conflict of interest and we acknowledge that you are entitled to appoint another broker to negotiate the loan for you if you so desire.

Suitability of Loans to your Financial Objectives

Imperial Finance offers a comprehensive loan advisory service to clients encompassing all areas of the finance industry. We are able to evaluate the specific loan needs of each client and provide a flexible and cost effective solution to meet their goals. Imperial Finance finds the most appropriate loan for our clients -

• It will take less time
• It will cost less money
• It will cause less stress

Our professional financial advisors are well trained and experienced to identify your needs and financial objectives, and discuss the various investment options available to you. Each of our clients will be presented with detailed and unbiased analysis of selected / recommended products, including inherent features and benefits, fees and charges, and interest rates so that our clients can make an informed decision